
Certification Manual
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Chapter 5: Component Competency –
Control Panels
Having completed the chapters regarding procedural and technical
training, we now turn our attention to specific component competencies. In
order to properly install, service, and configure the AllCall© Nurse Call
product line, an intimate understanding of each component and the part it
plays in the system as a whole is necessary. Therefore, we will take each
component one at a time. In addition, we have included the manufacturer’s
literature with this manual for further reading (see the appendices).
Note: the following chapters on component competencies are not
intended to be an exhaustive discussion of every feature that the
components possess. Rather, we will endeavor to point out the
particulars that relate specifically to our application. If the reader
desires to pursue a particular component more fully, please refer to
the manufacture’s literature.
Concord Panels
At the heart of the AllCall© Wireless Nurse Call System is the
Concord Commercial Burglary Panel. This Control Panel is the brain which
manages, monitors, and receives the calls coming from the call stations.
Manufactured by GE Security, the Concord is a well equipped panel with a
solid reputation. Designed to function on the licensed 319.5 megahertz
frequency, as well as GE’s reliable Super-bus 2000 technology, the
Concord is almost impervious to interference and RF noise. The panel
offers two methods of programming. First, the panel can be programmed
via the touchpad, or the panel can be downloaded with GE’s Enterprise
software. This requires the use of a Viking Phone Simulator, which will be
discussed in the downloading section. This section will familiarize you with
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